What is a No Show and Late Cancelation Fee?
Students will incur a no show/late fee of $15 if they do not attend their scheduled Health Services or Counseling & Psychological Services (CAPS) appointment. Students may cancel 24 hours or more in advance of their appointment to avoid the fee.
CH&W is charging this fee to ensure that students have access to Health Services and CAPS. When a student does not keep an appointment or cancels at the last minute, professional time goes unused. The collected fees fund health-related expenses on behalf of students who cannot afford the costs of medication, durable medical goods, or other related expenses.
To Cancel SLO Campus Appointments:
- Call Health Services at 805-756-1211
- Call Counseling & Psychological Services (CAPS) at 805-756-2511
- Cancel in person at CH&W during regular business hours
- Cancel Health Services appointments only via the Student Health Portal (accessible through your Cal Poly portal)
To Cancel Maritime Academy (Solano) Campus Appointments:
- Call Health Services and/or Counseling & Psychological Services (CAPS) at 707-654-1170
- Cancel in person at CH&W during regular business hours
- Cancel Counseling & Psychological Services (CAPS) appointments only via the Student Health Portal (accessible through your Cal Poly portal)
What if I feel like I was unfairly charged and I want to appeal the fee?
Students who are charged this fee can appeal if they feel their circumstance merits special consideration. To appeal a fee, please download and fill out this form and submit it to CH&W no later than three days from the date of the missed appointment. Your request will be reviewed, and you will receive a decision via Secure Message sent to your Cal Poly email address.
The completed form can be submitted in the following ways:
SLO Campus:
- Delivering it in-person to the Health Center during regular business hours
- Emailing the form to health@calpoly.edu (Health Services Appointments)
- Emailing the form to counseling@calpoly.edu (CAPS Appointments)
Maritime Academy (Solano) Campus:
- Delivering it in-person to the Health Center during regular business hours
- Emailing the form to healthcenter@calpoly.edu (Health Services and CAPS Appointments)
