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Welcome to Our Laboratory
Click below to view the following sections:
- Services
- Lab Orders
- Fees
- Fasting Instructions
- Lab Results
- STI Program
- Non CHW Physician Orders
- Billing Information - Private Physician Lab Orders
- Paper Copies of CHW Test Results
- Laboratory Credentials
The Cal Poly Campus Health & Wellbeing laboratory is in the Health Center, Building 27, and offers a variety of routine lab tests to Cal Poly students. Additional lab tests and services are also available through our reference laboratory, Quest Diagnostics.
The Clinical Laboratory staff is comprised of licensed Clinical Laboratory Scientists and certified Phlebotomy technicians, all licensed by the State of California.
Click here for a full list of CH&W lab tests & prices
The Campus Health & Wellbeing Laboratory offers many in-house lab tests as a service to enrolled students, at no charge. The cost is covered by your Cal Poly Student Health Service Fee included in your tuition.
Tests sent to Quest are offered at a reduced cost, billed to your student account. Additionally, there is a $3 processing fee.
Charges for your visit will post to your Poly Student Account and will NOT list specific reason(s) for your visit or the test(s) ordered.
Note: If you are experiencing STI symptoms and want testing, schedule an appointment with one of our CHW providers.
Non-CH&W Physician Orders are ‘outside’ lab orders from your off-campus personal physician (NOT associated with CH&W). As a convenience to you while enrolled at Cal Poly, the Campus Health & Wellbeing laboratory can collect the samples and courier them to Quest Diagnostics (CH&W’s contracted reference lab) who will test and provide the results to your ordering provider.You must provide CHW lab with a printed copy of your lab orders; Either By:
a. Directly faxed to the CHW lab by your ordering physician (Fax to 805-756-5416) b. You the student will be asked to provide a PRINTED COPY of the lab order(s) from your physician. NOTE: Lab orders must include the following information: patient’s first and last name, date of birth, tests requested with diagnosis code(s), ordering physician's name, signature, and ordering physician’s fax number.
Helpful Tip: CHW cannot accept a digital lab order. Please print your lab order prior to your CHW lab visit.
b. If your labs are required for a future doctor appointment, we suggest having your lab work collected 5 days prior to your scheduled doctor’s visit. Typically, lab results take 3-5 days.
c. If the provider asks you to fast before having your blood drawn, do not eat for 12 hours. No coffee, tea, or juice. You may have water only. d. If the provider wants a standing order, it must be indicated, including frequency and expiration date.
Standing Orders
Standing orders are lab tests that your provider wants you to complete on a regular basis, or as needed. For your convenience, the CHW lab will securely file your standing order when faxed or submitted by you during your initial visit. On subsequent lab visits, please inform the front lab personnel that you have a standing order from your physician on file.
How to Complete your lab orders at CHW:
Please bring:
i. Your student ID card
ii. Your health insurance card or a printed copy of your insurance (if insured)
iii. A physical copy of your laboratory order, unless it has already been faxed to the CHW Lab (Fax 805-756-5416).
Quest Diagnostics will bill your insurance if your insurance plan accepts them. For insurance billing questions please visit the Quest website and use the Health Plan Lookup tool to determine if Quest Diagnostics is an in-network provider with your insurance plan.
For any other QUEST questions concerning current pricing, billing, or additional information, contact Quest through their website or directly at:
866-MYQUEST (866-697-8378) or contact Quest online.
You will receive a bill directly from Quest if:
- You are uninsured.
- Kaiser Permanente card holders will be responsible for full payment.
You can call Kaiser Customer Service at 1-800-464-4000 to file a claim for out of network visits once you have received your bill from Quest.
For an estimated bill, call Quest laboratory at 1-800-287-4309
If you need a paper copy of your results, please call 805-756-1211 for assistance, or go to our website and follow the instructions to fill out the Medical Records Release Form.
The Campus Health & Wellbeing Laboratory is licensed by the State of California and accredited by COLA and CMS (Centers for Medicare and Medicaid Services). We are a high complexity CLIA (Clinical Laboratory Improvements Amendment) certified facility. The testing performance of the lab is monitored by the American Proficiency Institute’s (API) testing program. The laboratory has been awarded the highest commendation by COLA, The Laboratory Excellence Award for “Outstanding performance in quality patient testing and overall exemplary application of the principles of laboratory practices.”
