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Welcome to Our Laboratory
Services
The Cal Poly Campus Health & Wellbeing laboratory is located in the Health Center, Building 27, and offers a variety of routine tests to enrolled students. Additional tests and services are also available through our reference laboratory, Quest Diagnostics.
The Clinical Laboratory staff is comprised of licensed Clinical Laboratory Scientists and certified Phlebotomy technicians, all are licensed by the State of California.
Lab Orders
Laboratory tests must be ordered by a CH&W healthcare provider, with exception for our Self-Order STI Program (see below). When you meet with a provider, they will evaluate your health needs to determine your diagnosis and treatment plan and will order appropriate lab tests if needed. Follow your medical provider's instructions regarding your lab orders.
Private Physician Lab Orders
Private Physician Lab Orders are ‘outside’ lab orders from your off-campus personal physician (NOT associated with CH&W). As a convenience to you while enrolled at Cal Poly, the Campus Health & Wellbeing laboratory can collect the samples and courier them to Quest Diagnostics (CH&W’s contracted reference lab) who will test and provide the results to the ordering provider.
Private Physician Lab Order Steps:
- No appointment needed. If your labs are required for a future appointment, we suggest a lead time of 5 days prior to your scheduled doctor’s visit. Typically, lab results take 3-5 days. Helpful tip: If your provider asks you to fast before having your blood drawn, do not eat for 12 hours. No coffee, tea, or juice. You may have water only.
- Go directly to the CH&W laboratory and check-in. Please bring:
- Your student ID card
- Your health insurance card (if insured)
- A physical copy of your laboratory order. Lab order must include the following information: patient’s first and last name, date of birth, tests requested with diagnosis code(s), ordering physician's name, signature, and fax number.*
- Laboratory staff will process your order and collect/draw the requested samples.
- The ordering physician/provider will receive the results by fax, at the number provided on your laboratory order. CH&W does not receive copies of your test results.
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If your doctor has not received your lab results, please contact Quest directly: phone at 866-MY-QUEST (866-697-8378) or online at http://www.questdiagnostics.com/home/contact#results
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Billing Information
Quest Diagnostics will bill your insurance with the information you provided (please note, Quest does not accept Kaiser Insurance). For insurance billing questions please visit the Quest website and use the Health Plan Lookup tool to determine if Quest Diagnostics is an in-network provider with your insurance plan. For any other questions concerning current pricing, billing, or additional information, please contact Quest through their website.
Fasting Instructions
If you are instructed to fast before having your blood drawn, do not eat for 12 hours. You may have water only. No juice, coffee, or tea.
Billing Information- Private Physician Lab Orders
Quest Diagnostics will bill your insurance if your insurance plan is accepted by Quest Diagnostics. For insurance billing questions please visit the Quest website and use the Health Plan Lookup tool to determine if Quest Diagnostics is an in-network provider with your insurance plan.
If your doctor has not received your lab results please contact Quest directly at:
866-MYQUEST (866-697-8378) or contact Quest online.
For any other questions concerning current pricing, billing, or additional information, contact Quest through their website.
Fasting Instructions
If your provider asks you to fast before having your blood drawn, do not eat for 12 hours. You may have water only. No juice, coffee, or tea.
Lab Results
Results can take anywhere from 30 minutes to a week or more, depending on the test. Your result will be communicated with you through a secure message on your Health & Counseling Portal or a phone call from your provider. Lab personnel do not report lab results directly to students.
Paper Copies of Test Results
If you need a paper copy of your results, please call 805-756-1211 for assistance, or go to our website and follow the instructions to fill out the Medical Records Release Form.
Fees
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The Campus Health & Wellbeing Laboratory offers many in-house lab tests as a service to enrolled students, at no charge. The cost is covered by the Health Services Fee included in your tuition.
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Please note, tests sent to Quest are offered at a reduced cost, billed to your student account. Additionally, there is a $3 processing fee.
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Charges for your visit will post to your Poly Account and will NOT list specific reason(s) for your visit or the test(s) ordered.
Self-Order Sexually Transmitted Infection (STI) Program
Self-testing is available for students who would like to be tested for Chlamydia/Gonorrhea and/or HIV and Syphilis and are NOT experiencing any STI symptoms. For more information about this program and how to schedule an appointment for testing, please visit STI Self-Order Program.
Laboratory Credentials
The Campus Health & Wellbeing Laboratory is licensed by the State of California and accredited by COLA and CMS (Centers for Medicare and Medicaid Services). We are a high complexity CLIA (Clinical Laboratory Improvements Amendment) certified facility. The testing performance of the lab is monitored by the American Proficiency Institute’s (API) testing program. The laboratory has been awarded the highest commendation by COLA, The Laboratory Excellence Award for “Outstanding performance in quality patient testing and overall exemplary application of the principles of laboratory practices.”
The laboratory is open at 8:30 a.m. and is open until 4:15pm for the last blood test draw, Monday through Friday.
